FAQ

 

When will my order ship? 

 

With the exception of custom items (personalized tabletop centerpieces, custom sky lanterns), your order generally ships the next business day (business days are Monday - Friday).  Order are shipped via UPS or USPS.  Tracking information will be sent to you as soon as your item leaves us.

 

Do you offer express shipping or rush orders on the personalized items?

 

Due to the custom nature of our flying sky lanterns and tabletop luminaries, we cannot offer express shipping unless previously agreed to via email.  We will do our best to accommodate your needs. Please contact us to be sure we can meet your deadline.  Unless we have agreed prior to a rush order, these items generally ship in 7 - 10 business day.


I don't trust ordering anything over the internet - can't I call in my order?

 

We understand your concerns, but calling in your order is probably what you should not do - on our site or any other. Do you know where your credit card number is going? Is it being written down on a scrap of paper, then tossed carelessly away? You just don't know...but with PayPal, you are using a payment gateway that is absolutely secure - and guaranteed! If you are fraudulently charged for something, they will research it and reverse any unauthorized charges. When you pay through PayPal, we do not see your financial information. Now doesn't that sound great into today's somewhat scary online world? We thought so, too!


Is there a phone number I can reach someone at?


Due to our busy production schedule and the custom nature of our products, we respectfully ask that all communication is done via email. This provides both parties with a written confirmation of requests and any other communications critical to design and deadlines.

 

Please contact us at support@customluminaries.com with any additional questions you may have.

 

 

Thank you.

Custom Luminaries

Minneapolis, MN

We Ship Worldwide

Business Hours:  9am - 4pm

Monday - Friday (Federal Holidays Observed)

Email:  support@customluminaries.com

 

© 2018 Custom Luminaries LLC