Sales which are personalized, custom made or not part of an inventory that can be restocked are FINAL. If an error is made with your order or if an item is defective, you must notify us within two days of receipt. We will promptly correct any mistake.
Non-customized orders can be returned within 30 days at your expense with prior written approval, less a 25% re-stocking fee. You will receive a refund once the item has been received at our location.
Additionally, we cannot be held responsible for the buyer's errors in selection of size, color or quantity.
We reserve the right to ship your package using the least expensive method. At this time all packages are shipped via the United States Postal Service, UPS Ground or UPS SurePost.
Lost or Stolen Packages: Custom Luminaries is not responsible for packages that have been lost or stolen. Please be sure that orders are shipped to a secure location where they will not be lost or stolen.